Question 1

How do I place an order?

Accepted Answer

Add products to your cart and follow the checkout process. As a B2B customer, register first and get access to net prices after activation.

Question 2

How long does shipping take?

Accepted Answer

Within Germany: 1–3 working days via DHL. International shipping takes 3–10 working days depending on destination.

Question 3

Is shipping free?

Accepted Answer

Orders of €50 or more ship free within Germany. Special conditions apply for wholesalers with bulk purchases.

Question 4

What payment methods are available?

Accepted Answer

We offer bank transfer (prepayment) and cash on delivery. For prepayment, goods are dispatched after receipt of payment. The COD fee (~€6.90) is charged directly by DHL.

Question 5

Will I receive an invoice?

Accepted Answer

Yes, every order comes with a proper invoice. For business customers, the invoice is issued with applicable VAT.

Question 6

Are volume discounts available?

Accepted Answer

Yes, for B2B customers. After activation you'll see tiered packaging units (VEs) with corresponding net prices and attractive wholesale conditions.

Question 7

How do I open a B2B account?

Accepted Answer

Register under 'Create Account' with account type 'B2B'. Enter your company details. After internal review (usually within 24 hrs on workdays) you'll be activated.

Question 8

How can I return products?

Accepted Answer

You have a 14-day right of withdrawal. Please notify us before returning by email at info@ivory.green. Return shipping costs are borne by private buyers.

Question 9

Are all products GPSR compliant?

Accepted Answer

Yes, all our products are GPSR compliant and CE certified. We work exclusively with EU manufacturers and official distributors.

Question 10

Can I pick up my order?

Accepted Answer

Yes, pickup is possible by prior appointment. Contact us by email or phone to arrange a time. Our address can be found on the contact page.

Frequently Asked Questions

Ordering

Shipping & Delivery

Payment

B2B / Wholesale

Returns

Products